Refund policy
Effective Date: 27 July 2025
📧 Email: Contactus@roslits.com
📞 Phone: +91 92207 15900
At Roslits, we take pride in handcrafting each candle with care. Since our products are handmade and custom in nature, we follow a No Return / No Exchange policy — except in case of damage or a wrong item received.
1. No Return Policy
Due to the delicate and personalized nature of handmade candles, we do not accept returns or exchanges once the product is delivered, unless it meets the conditions below.
2. Eligible Returns (Only in these cases):
You may request a return or replacement if:
The product arrives damaged, broken, or melted in transit.
You receive the wrong product or missing items from your order.
3. Timeframe for Reporting Issues
To be eligible for a return or replacement:
You must report the issue within 24 hours of delivery.
You must send clear photos or videos of the damaged/wrong product to our email.
4. How to Report a Problem
Please email us at Contactus@roslits.com with the following details:
Order ID
Date of Delivery
Photos/Videos of the issue
Brief description of the problem
We will respond within 48 hours and guide you through the next steps.
5. Refund or Replacement Process
If your return is approved, we will offer either a free replacement or a full refund (as per your preference).
Refunds will be issued to your original payment method within 7 business days.
We may prefer replacement first, depending on the case.
6. Non-Returnable Items
Used candles
Products reported after 24 hours of delivery
Minor imperfections that naturally occur in handmade items
7. Contact Information
If you have any questions about returns or refunds, feel free to contact us:
📧 Email: Contactus@roslits.com
📞 Phone: +91 92207 15900
📍 Address: Shop no FF 5, HRC Shopping Complex, Vaibhav Khand, Indirapuram, Ghaziabad, Uttar Pradesh, 201014