Shipping policy
Effective Date: 27 July 2025
🌐 Website: www.roslits.com
📧 Email: Contactus@roslits.com
📞 Phone: +91 92207 15900
At Roslits, we carefully pack and ship your handmade candles to ensure they arrive safely and on time. Below is our complete shipping policy:
🔹 1. Order Processing Time
All orders are processed within 1–2 business days after confirmation.
Orders are not shipped or delivered on Sundays or public holidays.
In case of high order volume, processing may take slightly longer.
🔹 2. Delivery Timelines
We deliver all over India through our trusted courier partners. Estimated delivery times are:
| Location Type | Estimated Delivery Time |
|---|---|
| Tier 1 Cities (e.g., Delhi, Mumbai, Bengaluru) | 2–3 business days |
| Other Cities/Towns | 4–6 business days |
| Remote/Rural Areas | 5–8 business days |
⚠️ These timelines are estimates and may vary slightly due to external factors like weather, strikes, or courier delays.
🔹 3. Shipping Charges
Free Shipping on all prepaid orders above ₹999.
A flat fee may apply for COD or small orders, which will be shown at checkout.
🔹 4. Tracking Your Order
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Once your order is shipped, you will receive a tracking link via email or SMS.
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You can track your order anytime using that link.
🔹 5. Address & Delivery Issues
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Please enter your complete and correct shipping address during checkout.
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Roslits is not responsible for delays or lost packages due to incorrect or incomplete address details.
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In case of delivery failure due to customer unavailability, re-delivery charges may apply.
🔹 6. Damaged Packages
If you receive a damaged, melted, or broken product, please report it to us within 24 hours of delivery with photos/videos at Contactus@roslits.com. We will assist you promptly as per our Return & Refund Policy.
🔹 7. Contact Us
If you have any questions about shipping or order delivery, contact us at:
📧 Email: Contactus@roslits.com
📞 Phone: +91 92207 15900
📍 Address: Shop no FF 5, HRC Shopping Complex, Vaibhav Khand, Indirapuram, Ghaziabad, Uttar Pradesh, 201014