Terms of service
Effective Date: 27 July 2025
🌐 Website: www.roslits.com
📧 Email: Contactus@roslits.com
By using this website or purchasing from Roslits, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.
🔹 1. Overview
This website is operated by Roslits. Throughout the site, the terms “we”, “us”, and “our” refer to Roslits. By accessing or using any part of the site, you agree to these Terms of Service. If you do not agree, please do not access the website.
🔹 2. Store Information
Business Name: Roslits
Store Address: Shop no FF 5, HRC Shopping Complex, Vaibhav Khand, Indirapuram, Ghaziabad, Uttar Pradesh, 201014
Email: Contactus@roslits.com
Phone: +91 92207 15900
🔹 3. Eligibility
To use our website, you must be at least 18 years old or have parental/guardian permission.
🔹 4. Products & Pricing
All our candles are handmade, and each piece is unique. Slight variations may occur.
Product descriptions and prices are subject to change without notice.
We reserve the right to discontinue or limit the sale of any product at any time.
🔹 5. Orders & Payments
Orders placed are considered final once confirmed.
We reserve the right to cancel or refuse orders at our sole discretion.
Payments are securely processed via trusted third-party gateways. We do not store any payment information.
🔹 6. Shipping & Delivery
We usually ship orders within 4–7 working days.
Delivery times depend on your location and courier performance.
We are not responsible for delays caused by courier services, strikes, natural disasters, or other external factors.
🔹 7. Return & Refund Policy
We follow a strict No Return / No Exchange policy.
Returns are only accepted if the product is damaged or incorrect on delivery.
You must report any issue within 24 hours of receiving the product with proper proof (photo/video).
For full policy, refer to our Return & Refund Policy.
🔹 8. Intellectual Property
All content on roslits.com — including images, designs, logos, product names, and text — is the property of Roslits. You may not reproduce or use any part without written permission.
🔹 9. Prohibited Use
You agree not to:
Use the site for unlawful purposes
Violate intellectual property rights
Interfere with the site's security or operations
Upload malicious code or viruses
🔹 10. Limitation of Liability
Roslits is not liable for:
Any injury, allergic reaction, or damage from the use of our candles
Delays in shipping or errors by third-party service providers
Any misuse or unattended burning of candles
Use candles responsibly and never leave them unattended.
🔹 11. Governing Law
These Terms are governed by the laws of India. Any disputes will be handled under the jurisdiction of courts in Ghaziabad, Uttar Pradesh.
🔹 12. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Updates will be posted on this page with a new effective date.
🔹 13. Contact Us
If you have questions about our Terms of Service, reach us at:
📧 Email: Contactus@roslits.com
📞 Phone: +91 92207 15900
📍 Address: Shop no FF 5, HRC Shopping Complex, Vaibhav Khand, Indirapuram, Ghaziabad, Uttar Pradesh, 201014